Perfect Locks

I ordered some hair extensions and noticed they sent me the wrong color. They said i had to return within 14 days.

My Mother passed away, and so I am at about 17 days due to travel. So the gal said so sorry but since it's been a couple of days past due we will need to keep 20 percent re4stocking fee???

I said, what's that? She replied, " we need to take the hair out of the package and examine it"

IDONT EVEN it!" Its 10 little peices of hair

I purchased 2 - 22in bulk 1b hair for braiding. My stylist in the middle of beginning to braid my hair went through the 2 bundles to realize that there was lice in majority of the hair.

I immediately contacted Perfectlocks where Stephanie viewed my message but did not respond. I had to purchase hair from my stylist to finish my braids. I contacted perfectlocks again stating I noticed they reviewed my msg and I expected a call back. They contacted me back to say that they can only give me 20% off the next purchase.

20%? They have the photos... I highly recommend to NOT use Perfect locks.

I understand things happen... but their lack of consideration and customer service is horrible.

This hair does not hold moisture. Within an hour of being washed, conditioned, using leave-in conditioner, curl enhancer, mongongoil, I look and feel like a wooly sheep with dreadlocks.

The hair mats up and is nothing but a snarl.

I paid nearly $800 for the hair, then had to spend another $200+ for products and I can’t go out in public with this mass of frizz.

Their customer service is crap. My poor stylist is at her wits end with these people.

The wavy bundled wefts looked fine when bundled together. (The warranty is void if the zip ties are taken off the bundle) once I pulled the wavy hair out of the bundle it was noticeable thin.

I’m not new to hair extensions so this can be the case with textured extensions. I am a professional hair dresser and cannot get this hair to style. After the first wash installed in my head the hair is so dry and will not take to a round brush to smooth it out. I emailed customer service where they told me to wet and scrunch the hair with product and that it is not suggested to round brush the hair.

So you mean to tell me I cannot style this hair!?

Customer service also offered no suggestions to help come to a solution to this issue. This company is awful their hair is awful and their service is awful.

Absence of any skill in hair cutting, non-existent customer service - a shoddy operation that will waste your money and time!

You get what you paid for.....not the case in this situation.

This hair is not pure virgin hair. The curly bulk hair mats and tangles terribly when wet.

Spent over $1000 with this company.. I’ve purchased hair for over 20 years and this is the worst curly bulk hair

I have ever purchased.

I installed my hair, the clips broke, the hair matted and tangled horribly, i was not able to keep them in after less then two weeks. The hair broke.

It was NOT virgin hair.

It is cheap and their rebiews are a complete lie!.

Very disappointed. They refuse to refund my $265.00.

I am reporting to the BBB.

I have purchased hair from Perfect Locks for several years (straight and curly Indian Remy). The quality of the hair is inconsistent.

Sometimes you get a great batch and sometimes you get a batch that tangles and sheds. I continue to purchase the hair despite the inconsistencies because I haven't found another company with the curl pattern that I like as much as Perfect Locks. Despite the inconsistencies, I have been able to re-use the hair for multiple installs making it worth the occasional bad batch. The closures are another matter entirely.

I have had nothing but terrible experiences with the closures (both lace and silk). I have never had a closure from Perfect Locks that lasted for more than one install (which I do every two months). Midway through the second install, the closures shed so much that I've have to resort to drastic measures (sharpies, adding weft pieces into the closure) to avoid looking like I have alopecia. They also become extremely dry and straw-like, looking terrible.

It has been so bad that I've had to replace the closures between installs. When I've called the company to complain, they say that I must not be caring for the hair properly. Even after following all their instructions, the results have been the same. They are largely unsympathetic about complaints and offer no remedy.

I no longer purchase closures from them, but it has been a long process to find a good quality closure with matching texture.

I have finally found a company that has a closure that seems to be constructed well, is less expensive and matches the texture of the Perfect Locks curly wefts. I'm nearing the end of the first month and so far am very happy with it.

I just received my order of an 18" wavy hair chocolate brown beaded weft and upon inspecting the weft I found lice on it. I was so disgusted, I called the company immediately.

I am getting my money back and NEVER ordering from them. Maya the representative that answered the phone was like this tends to happen because they are real hair and they are dead because the hair has been treated and colored. That is besides the point. That should NEVER be the case.

SO DISGUSTING!!!

I read the reviews on here and if it wasn't for these review on read on here about her finding lice on her extensions I would have not inspected them as I did. I am so GROSSED out right not.

This company is a fraud there virgin remy hair is not virgin at all. Any hair dresser knows virgin hair can be colored and I was unable to color this hair.

As an added bonus it also had lice eggs all throughout the extensions. I called and asked for new hair so I wasn't out $200 but they offered to pick the eggs out for me and send it back. It's just disgusting!

I can't sell this hair to my client now. The only thing I can do is throw it away because it's a health hazard!

I bought the curly clip in extensions. for $270..the hair is SO RATTY and FRIZZY, I've never seen or felt hair like this?

it wont stay curled or straightened. I read good reviews before purchasing, I'm not sure if some people get lucky? but this hair is unmanageable and I didn't want to attempt taking it back so I tried working with it but its just a ratty mess.

The lady called and said she would give me some tips on how to deal with the frizz, etc. uh no thanks but you can have my money for no reason

I ordered colored Indian Hair from their new splash collection. For the first week, the hair seemed great.

However, as of now the hair is frizzy, tangled, and I'm shedding like a dog. VERY dissapointed. I've spent way less on hair and it had better quality. I'm highly upset.

What a waste of time and money. I wish there was more than I can do. I plan on doing a deep condition of the hair tonight. Hopefully this will help.

Perfect locks has the perfect false advertisement.

I wrote a bad review on their website and ofcourse they didn't post it. SCAM!